COVID-19 Support

There’s a lot of uncertainty around the coronavirus (COVID-19) outbreak right now. But there’s always one thing you can count on: Your Ancestry benefits are here to provide the support you and your family need.

If You Need Medical Care

Call before seeking care.

If you have COVID-19 symptoms or believe you were exposed to a confirmed case of the virus, stay home and contact your health care provider immediately. If you’ve been tested or received a confirmed diagnosis of COVID-19, please confidentially inform your People Partner.

Dial a doctor.

Need to talk to a doctor, but don’t want to leave home and put your own – or others’ – health at risk? Use telemedicine to connect with a doctor by video or phone from anywhere and avoid going to the doctor’s office. If you’re a UnitedHealthcare member, use Virtual Visits. If you’re a Kaiser member, use Video Visits.

Get tested if necessary.

If your doctor determines that you should be tested for COVID-19, medically necessary screening and testing will be covered in full through UnitedHealthcare and Kaiser. Any deductible, copay or coinsurance will be waived for diagnostic testing. If you are diagnosed, any necessary follow-up care will be covered by the provisions of your plan.

Read the latest updates from Kaiser on COVID-19
Read the latest updates from UnitedHealthcare on COVID-19

Stock up on prescriptions.

In states that have declared states of emergency due to the coronavirus, restrictions on prescription refills are being relaxed. This means you may be able to have a larger supply of your necessary medications on hand, so you don’t have to keep making trips to the pharmacy. Work with your doctor to see if this is right for you.

Report your COVID-19 exposure.

Effective immediately, you are no longer required to complete the daily COVID Health & Self Certification app before you come into the office.

  • If you are sick or have symptoms of any type of illness, please do not come into the office.
  • If you test positive for COVID-19 and were in the office during the prior 10 days, you are required to notify us using the COVID-19 Exposure Reporting form.
  • To report an exposure or symptom, please complete and submit this form.

If you have any questions, please reach out to your People Partners & Resources.

If You’re Feeling Stressed

Talk to someone.

We’re all experiencing a lot of fear and confusion right now. Even if you’re only feeling moderately anxious, that extra stress can take a toll on your mental health. Our Employee Assistance Program (EAP) is always here to help. Just call 1-866-374-6061 or visit the Optum EAP website to get in touch with a professional who can help you work through your concerns or refer you to other resources and services. If you’re a UnitedHealthcare member, you can also schedule a virtual appointment with a licensed therapist, at any time of day, through Talkspace.

Manage your fears.

During times of uncertainty or isolation, it’s understandable that you’d be suffering from excessive worrying, concentration challenges and difficulty sleeping. Check out these resources from Optum on how to manage your anxiety during turbulent times. If you’re a Kaiser member, you may want to try out the Calm meditation and sleep app or the myStrength program, which can help bolster your emotional well-being.

If You’re Worried About Your Finances

Weather the financial storm.

Uncertainty in the world can lead to volatility in the stock market. While you and your loved ones’ health should always be your top concern, you can’t help but occasionally wonder how your investments are holding up.

Check out what CAPTRUST is advising about staying the course for retirement. You can also view CAPTRUST’s Coping with Market Volatility video. If you would like to speak with an advisor at CAPTRUST, call 1-800-967-9948.

Don’t miss out on this opportunity to stay on track or get back on track to reaching your financial goals. Register for Empower’s education series. Be sure to enter your employer name in the Comments field when registering.

Use COVID-19 emergency programs for Alliant partners.

As your credit union, Alliant is here to support Ancestry employees impacted by the COVID-19 pandemic with emergency loan and emergency assistance programs.

Emergency loan program

Emergency loans are being offered with a discounted rate and first payment deferment to help you through this uncertain time.

Loan Amount
$500 - $5,000
1-4 years
First Payment
90-day deferment
Who it's for
Employees (with US addresses) whose income has been impacted by the COVID-19 pandemic.

*Annual Percentage Rate (APR) varies based on payment method, creditworthiness and ability to repay. Rates, terms and conditions are subject to change.

How to apply

Apply online.

Emergency assistance on your current Alliant loans

If you need payment modifications on your existing Alliant loans, contact or 773-462-2269 (Monday through Friday, 8:30 a.m. to 6:30 p.m., Central Time).

Here’s what you’ll need when you contact Alliant:

  • Member first and last name
  • Product(s) requesting assistance for (credit card, mortgage, vehicle loan, etc.)
    Note: Do not send your account number or member number over email
  • Best time of day and phone number for us to reach you

If You’re Looking for Information

Stay informed.

Sometimes a little information can go a long way toward easing your mind. Keep up with the latest news and advice from the Centers for Disease Control or the World Health Organization.

Find vaccine resources.

Use the UHC COVID-19 Vaccine Resource Locator to find FDA-authorized COVID-19 vaccine resources near you. If you’re a Kaiser member, visit the Kaiser COVID-19 vaccine page for the latest updates on vaccine availability in your state.


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