Caregiver Support Resources through Optum EAP

The Employee Assistance Program (EAP) through Optum will be expanded to support Ancestry employees and families who are caregivers. The program provides in-home assessments, telephonic case management, and additional resources. You’re automatically enrolled so there’s no action required. Best of all, it’s free.

Solutions for Caregivers

Caregiver Support Resources can help with:

  • Assisting the caregiver as they navigate the mental, physical, and financial challenges of caregiving
  • Understanding the presenting issues of the caregiver (and the care recipient)
  • Providing access to verified resources and referrals to help caregiving needs
  • Recommending and coordinating services and resources
  • Providing guidance and support to the caregiver, ensuring they are also focusing on their needs

Enhanced Caregiver Solutions

There are two options available (you may take advantage of one or both):

Option 1

Six hours of telephonic care management annually with one of Optum’s experienced care managers, which includes the following:

  • Recommendations for care
  • Verified referrals to support recommendations
  • Coordination of services
  • Family conferences
  • Collaboration with providers

Option 2

In-home assessment package which includes the following:

  • Comprehensive assessment by a Registered Nurse (RN) or other professional
  • Summary and recommendations (plan of care)
  • Verified resources/referrals to support recommendations

Additional Services and Resources Available to You

Caregiver Education Sessions

Caregivers are invited to attend Optum’s complementary monthly telephonic education sessions, which are designed to support anyone who is a caregiver of a friend or loved one.

Topics include:

  • How to have a successful family caregiver meeting
  • Medicare and Medicaid made easy
  • Dementia care: understanding behaviors as a form of communication
  • Caring for yourself when you’re a caregiver
  • Living with grief and loss

Mindfulness Meditation for Caregivers

Caregivers are invited to attend Optum’s complementary mindfulness sessions, which are led by a certified workplace mindfulness facilitator. These sessions are offered weekly for 20 minutes.

Studies show that mindfulness and meditation practices can reduce perceived levels of stress and improve well-being and self-compassion in caregivers.

How To Get Started

Help is available 24/7 by calling Optum Caregiver Support Services at 1-866-374-6061.The specialists have backgrounds in social work, nursing, gerontology, or counseling. They also have extensive knowledge about the costs, quality, and availability of services in your area. You can also find more information and resources online at (access code: ancestry).



Employee Assistance Program
Phone: 1-866-374-6061

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